Return and Exchange Policy

Thank you for shopping with Thread Lab. We take great pride in the quality of our custom products and are committed to providing a personalized experience for each of our customers. As each item is uniquely created to meet your specific requests, we do not accept returns, exchanges or cancellations once an order is placed.

Custom Orders
All sales are final for custom-made products. Due to the personalized nature of our items, we cannot accept returns or exchanges. We encourage you to double-check your customization details before finalizing your order to ensure accuracy.

Defective or Damaged Items
Please contact us immediately within 7 days of receiving your item. We will assess the issue and provide a resolution. To help us process your claim, please include photographs of the damaged or defective item and its packaging.

Order Modifications
We will reach out to you with a draft of your design, at that point you will be able to make modifications if needed. You will have 24hrs to respond to our design draft email, if you respond outside of that time frame there will be no opportunity to adjust the design. Once your order has been placed and confirmed, it is processed for production. Please be aware that once production has started, modifications are not possible.

Order Cancellation Policy

If your order has not yet entered the production phase (i.e., before receiving the draft design email or before you approve the draft design), please contact us promptly. Once production has commenced, cancellations will no longer be accepted.

Final Sale Items
All customized products are considered final sale and are not eligible for returns, exchanges, or refunds unless they are defective or damaged upon arrival.

We truly appreciate your understanding and your support of our small business. If you have any questions or concerns about your order, please don’t hesitate to reach out to us at askthreadlab@gmail.com